I have made a payment to Origin for some Bioware points. And upon the verification going through, the program crashes and $21.40 gets taken out of my paypal account but never got those points. I talked with their help representatives and they were not even helpful. More or less incompetent as hell and just made excuses with their slow replies and poor help. I asked for a refund and was even denied that as well and told to waste even another 21.40 for the same shit. Here are the logs for the whole mess for most to read and judge for themselves:
You are now ready to chat with Arun.
Arun:Thanks for contacting EA Help! My name is Arun how may I help you?
you:Hello there. I am having a problem with my paypal payment for your $20 points. while finishing my validation with my paypal. Origin crashed and I dont know if I got those points or not to get my ME3 DLC or not.
Arun:May I have the email id ?
you:Thats the email I use for EA/Origin right?
you: This email address is being protected from spambots. You need JavaScript enabled to view it.
Arun:Thank you
Arun:Please provide me 2 minutes to look into this issue.
you:Yes sir/maam
Arun:May I know if they were bioware points?
you:I think they were.
you:Order Description: 1600 BioWare Points Invoice ID: 490310802959 Date: Mar 8, 2012 Time: 14:19:46 PST Status: Completed
you:From paypal on the order.
Arun:Thank you
Arun:Please note that the transaction was not complete.
you:It shows as complete on paypal but never went through due to the Origin crashing.
you:and have no way to tell if its processing or not unless I get into a game.
you:Are there any alternative ways of checking on it besides through game?
Arun:I have just checked your account and found this detail.
you:Is there a wait for it to process or is there a way a one of the admins can fix this?
Arun:If the order is not placed properly then you may have to place it again.
you:May I get my $21.40 refunded so I can place it again?
Arun:There has been no transaction.
you:Express Checkout Payment Sent (Unique Transaction ID #----------------5950C) Business Name: Electronic Arts, Inc (The recipient of this payment is Verified) Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Total amount: -$21.40 USD Fee amount: $0.00 USD Net amount: -$21.40 USD Item amount: $21.40 USD Sales Tax: $0.00 USD Shipping: $0.00 USD Handling: $0.00 USD Quantity: 1 Order Description: 1600 BioWare Points Invoice ID: 490310802959 Date: Mar 8, 2012 Time: 14:19:46 PST Status: Completed Shipping Address: No Address Provided Business Contact Information Customer Service Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Customer Service Phone: 866-543-5435 Funding Type: PayPal Funds Funding Source: $21.40 USD - PayPal Account
you:thats the paypal transaction information.
Arun:In that case please contact your bank for further assistance
Arun:Thank you for contacting EA. Is there anything else I can help you with today?
you:No that is all thank you.
Arun:Have a nice day
Arun:bye
The chat session has ended. Please contact us again if you need further help.
There you go. While its funny that EA is trying to compete with Valve and steam with this poor service as well as poor program just to get money, they even trained their dogs to pretty much lie as well as rush things in these helpings with copy and pasting the logs. Usually putting up with dickeries like this, I would just tell the jackass how incompetent he is and that I will not use this service again after this incident. And further reading the forums, others have had the same problems with the service as read here:
http://forum.ea.com/eaforum/posts/list/8180803.page
Lesson learned. Never use a service without checking the forums first about stuff like this. Thank god I have ME3 on both pc and 360 and if I want to enjoy DLC, ill just stick to 360 thank you very much.
